Orders & Tracking
How to view your order history and track your orders through all delivery stages.
Orders & Tracking
The Order History and Order Tracking screens let you see all your past and current orders, and follow each one through its delivery journey in real time.
Accessing Order History
From the Profile Screen, tap "My Orders" or "Order History" to see all orders placed by your account.
Order History Screen
The Order History screen lists all your orders, sorted newest first. Each order card shows:
- Order ID (abbreviated)
- Order date
- Total amount
- Number of items
- Current status badge (color-coded)
Tap any order card to open the full Order Tracking Screen.
Order Tracking Screen
The Order Tracking Screen shows the complete journey of your order with a visual progress timeline:
Order Statuses (in sequence)
| # | Status | Meaning |
|---|---|---|
| 1 | Pending | Order placed, awaiting admin processing |
| 2 | Processing | Admin has confirmed the order |
| 3 | Packed | Items have been packed and prepared for dispatch |
| 4 | Shipped | Package has been handed to the carrier |
| 5 | Out For Delivery | Package is with the local delivery agent |
| 6 | Delivered | Package delivered to your address |
| — | Cancelled | Order was cancelled (see below) |
Each completed stage is shown with a checkmark and the exact timestamp when that status was set.
Status History
Below the timeline, the full status history is shown — every status change with its timestamp and an optional note from the admin (e.g. "Shipped via FedEx — tracking #12345").
Cancelled Orders
If an order is cancelled, it shows a red "Cancelled" badge. The status history will show when and at what stage the cancellation occurred.
To request a cancellation, contact support within 30 minutes of placing the order (see FAQ).
Order Details Panel
The tracking screen also shows:
- Full itemized list (product name, quantity, price, image)
- Delivery address used at checkout
- Order total (with promo discount if applicable)
- Email address associated with the order
Re-ordering
Currently, BabyShopHub does not support one-tap re-ordering. To re-purchase items from a previous order, return to the Home Screen, find the products, and add them to your cart.
Notifications for Order Updates
When the admin updates your order status, you receive an in-app notification in the Notification Center. Check there for the latest updates on all your orders.