Frequently Asked Questions

How do I create an account?

Go to the Welcome Screen and tap "Create Account". Enter your name, email, and password — a 5-digit OTP will be sent to your email. Enter the code to verify your email and complete registration. See Registration for the full guide.

I forgot my password. What do I do?

On the Login Screen, tap "Forgot Password?". Enter your email address and we'll send you a 5-digit OTP. Enter the code, then set a new password.

Yes! Tap "Continue with Google" on the Login Screen. Your Google profile photo, name, and email are used automatically. See Login.

Check your spam/junk folder
Make sure you entered the correct email
During development, the OTP is also printed in the Flutter debug console
Wait up to 2 minutes — SMTP delivery can occasionally be delayed

Shopping & Products

How do I search for a product?

Type in the search bar at the top of the Home Screen. The results update in real time as you type, matching against product names and descriptions.

Can I filter by category?

Yes — tap any category chip in the horizontal filter row below the search bar. Categories are: All, Clothing, Diapers, Baby Food, Toys, Bath.

Why can't I add an item to my cart?

The item is likely out of stock. The "Add to Cart" button is disabled when stock = 0. You can wishlist the item and receive an automatic email when it's back in stock.

What is "Low Stock"?

When a product has 5 or fewer units remaining, a "Low Stock" warning appears. Order soon before it sells out!

Are my cart items saved between sessions?

No — the cart is stored in memory only and is cleared when you close the app. Save items to your Wishlist to remember them across sessions.

Code	Discount
`FIRSTBABY`	15% off
`BABYSAVE10`	$10 off (min. $30 order)
`NEWPARENT`	20% off

Check that you typed the code correctly (codes are case-insensitive). For BABYSAVE10, ensure your subtotal is $30.00 or more.

Orders & Delivery

How long does delivery take?

Standard delivery takes 2–3 business days after your order is Shipped.

How do I track my order?

Go to Profile → My Orders → tap any order to open the Order Tracking Screen with a full status timeline.

Can I cancel my order?

Contact support within 30 minutes of placing the order. After that, the order may already be in processing.

I didn't receive a confirmation email. What happened?

Check your spam folder. Confirmation emails are dispatched immediately after checkout. If the SMTP relay server is offline (development mode), emails may not be sent — check the debug console.

Wishlist & Alerts

How does the "back in stock" alert work?

When you wishlist an out-of-stock product, your email is registered for an alert. The moment an admin updates the stock from 0 to any positive number, you'll automatically receive an email.

Can I remove an item from the Wishlist?

Yes — tap the heart icon again on the product card or on the Wishlist Screen. This removes the item and cancels any pending stock alerts for that product.

Security

What is 2FA / TOTP?

Two-Factor Authentication adds a second verification step to your login — a 6-digit code from an authenticator app (like Google Authenticator). Even if someone has your password, they can't log in without your phone.

I lost access to my authenticator app. How do I log in?

Contact BabyShopHub support immediately. Account recovery without TOTP access requires manual admin verification.

Someone may have accessed your account. Change your password immediately from the Login Screen's "Forgot Password" flow, then enable 2FA for added protection.

App & Technical

Which platforms does BabyShopHub run on?

BabyShopHub is a Flutter app that runs on Android, iOS, and Web.

Is my data private?

Your personal data (name, email, addresses, orders) is stored in Google Firebase (Firestore) with strict security rules — only you can read and write your own data.

How do I contact support?

From the Profile Screen, tap "Contact Support" to open the AI Assistant or send a message to our team.

Frequently Asked Questions

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